Privacy Policy for Northstarhardwoodfloors.com

Last Updated: July 7, 2025

Sageworks, operating as Northstar Hardwood Floors (“we,” “us,” or “our”), is committed to protecting and respecting your privacy. This Privacy Policy (this “Policy”) describes how we collect, use, and disclose personal information of users of our services, including our website, Northstarhardwoodfloors.com (the “Site”). By using our Site, you agree to the terms of this Policy. If you do not agree with the terms of this Policy, do not use our Site. Your use of the Site for the sole purpose of reviewing this Policy does not constitute agreement unless you make further use of the Site. We may update this Policy from time to time, and continued use of the Site after updates signifies your acceptance of the changes.

This Policy describes:

• The personal information we collect
• How we collect such information
• How such information is used
• How such information is shared
• Conditions of using our Site
• How you can contact us

1. Information We Collect

We and our third-party service providers may collect and process the following types of personal information about you:

• Personal Information:
  • Name
  • Phone number
  • Email address
  • Mailing address
  • Social network profile information (if publicly available through your social network settings)
  • Transaction details (e.g., billing information, payment method, order history) when you make purchases
• Non-Personal Information:
  • Information collected when you use our Site, such as domain name, Internet protocol (IP) address, mobile device model, Internet service provider, Site access times, referring websites, and web pages visited within our Site
  • Information you communicate to us through our Site, social media pages, or other means (e.g., customer feedback, inquiries)
  • Data collected via cookies, tracking pixels, and similar technologies (see Section 4 for details)

2. How We Collect Information

We and our third-party service providers may collect personal information as follows:

• Direct Interactions: When you provide information by filling out forms on our Site (e.g., contact forms, quote requests), subscribing to services, completing surveys, posting material, or downloading content.
• Communications: When you contact us via phone, email, text message, or messaging applications on social media.
• Social Media: We may collect publicly available social network profile information if you access our social media pages or link your social media account to our Site. We may also collect customer and public feedback from social media.
• Automated Technologies: Our Site uses cookies, tracking pixels, and similar technologies to collect information about your browsing behavior. Cookies are small data files stored on your device by a web server, and tracking pixels are graphics used to track user activities on websites or emails.

3. How We Use the Information Collected

We and our third-party service providers may use the collected information to:

• Operate, maintain, and improve our Site and services, including our hardwood flooring offerings.
• Conduct analytics to understand our customers and enhance our products and services.
• Process and manage purchases, such as orders for hardwood flooring products or services.
• Respond to customer service inquiries, post comments about our products on our social media pages, or address your questions and feedback.
• Communicate about special offers, services, and promotions that may interest you (with your consent where required).
• Develop, customize, deliver, support, and improve our services.
• Enable participation in interactive features of our Site when you choose to do so.
• Notify you about changes to our services or Site.
• Conduct market research and serve targeted advertisements.

We may use data from cookies, tracking pixels, and similar technologies to personalize advertising through online and offline methods (e.g., email, display media, video media, direct mail). Your IP address may be combined with de-identified data (e.g., hashed email or postal address) to deliver ads based on your preferences or interests. This data may also be aggregated with information from other users for market research and targeted advertising by third-party service providers.

4. Cookies and Tracking Technologies

Our Site uses cookies, tracking pixels, and similar technologies to:

• Remember your preferences and settings.
• Analyze Site traffic and user behavior.
• Deliver targeted advertisements.

You may opt out of receiving direct mail from us or our third-party service providers by contacting us directly. You can manage cookie preferences through your browser settings, but disabling cookies may affect Site functionality. For more information, you may visit the Digital Advertising Alliance’s opt-out website at http://www.aboutads.info/ or the Network AdvertisinginatoInitiative’s opt-out website at http://networkadvertising.org/.

5. How We Disclose the Information Collected

We do not sell your personal information. We and our third-party service providers may share your personal information under the following circumstances:

• Affiliates: With members of our group of companies, including subsidiaries and our ultimate parent company.
• Service Providers: With companies that provide services to us, such as payment processors, website hosts, email vendors, and analytics providers.
• Legal Compliance: In response to legal processes (e.g., subpoenas, court orders), to comply with laws, combat fraud or criminal activity, enforce our agreements, policies, or Site terms, or protect the rights, property, and safety of our business, employees, customers, or others.
• Advertising Partners: Technical data (e.g., browsing habits, device data) may be shared with third-party service providers and advertising companies to enable targeted ads.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to a successor entity.

6. Conditions of Using Our Website

By using our Site, you agree to the following conditions:

• Purpose: The Site promotes Northstar Hardwood Floors, operated by Sageworks. In these conditions, we refer to ourselves as “we” or “our.”
• Intellectual Property: The Site contains intellectual property rights, including trademarks, logos, design, text, graphics, web addresses, and software, which are owned or licensed by us. You agree not to copy any content, including images, without our consent.
• Prohibited Uses: You may not use the Site for unlawful purposes, to send spam, to harm or harass others, to invade privacy, to create or amend databases or lists, to tamper with or disrupt the Site, to impose unreasonable burdens on our systems, or to use automated means to monitor or copy content.
• User Content: If you provide content (e.g., ratings, reviews, comments, or other materials), you grant us irrevocable, royalty-free permission to use, alter, or adapt it worldwide for our marketing, research, promotional, or business purposes, including sharing with selected third parties. You confirm that your content is original, legal, non-harmful, non-defamatory, and does not violate others’ rights or contain viruses. We are not obligated to publish your content and may remove it at our discretion. If you believe any user content violates these terms, notify us, and we will review and, if appropriate, remove it.
• Messages: Messages sent via our contact form may be scanned manually or automatically and stored. Personal data in such messages may be used for purposes related to the Site and services, disclosed as required by law, or used if you breach these conditions.
• Disclaimers and Liability: You use the Site at your own risk and should not rely on it for advice. We do not guarantee uninterrupted or error-free access or that your device is free of viruses. To the extent permitted by law, we and our affiliates, employees, or agents are not liable for losses of profits, business, savings, goodwill, or data, or for losses due to Site use, inaccessibility, errors, viruses, or external incidents. We are only liable for direct losses caused by our failure to comply with these conditions.

7. Your Choices and Rights

You have the following rights regarding your information:

• Access and Update: Request access to or correction of your personal information by contacting us.
• Opt-Out: Opt out of marketing communications by following unsubscribe instructions in our emails or contacting us.
• Cookies and Ads: Manage cookies via browser settings or opt out of behavioral advertising via the Digital Advertising Alliance or Network Advertising Initiative websites (links in Section 4).
• User Content: You retain ownership of your content and may use it as you choose, but by submitting it, you grant us the permissions outlined in Section 6.

8. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

The Site is not intended for individuals under 13. We do not knowingly collect personal information from children under 13. If we learn such information has been collected, we will take steps to delete it.

10. Compliance with Laws

We operate in accordance with applicable federal and Iowa state laws. While Iowa does not have a specific consumer privacy law, we adhere to industry-standard privacy practices.

11. Changes to This Privacy Policy

We may update this Policy periodically. Updates will be posted on the Site with a revised “Last Updated” date. Your continued use of the Site after changes constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions, comments, or requests regarding this Policy or our practices, please contact us at:

• Email: northstarhardwoodfloor@gmail.com
• Mailing Address: 1211 G St, Amana, IA 52203
• Phone: (319) 631-5030

13. The Whole Agreement

This Policy, including the conditions of use in Section 6, constitutes the entire agreement between you and us regarding your use of the Site. If a court finds any condition invalid, the remaining conditions will still apply.